A Statement by the Town Mayor

August 13, 2021

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A Statement by the Town Mayor

I would like to apologise on behalf of the Town Council for the ongoing issues that there have been with the new audio-visual system that the council has installed to allow for the remote participation of members of the public.

The council commissioned this equipment in good faith, but the protracted on-going issues with getting the system functioning are frankly unacceptable and I feel that we must turn to the people we serve, and the people who have been let down by this new system and say sorry.

I am particularly sorry for those people who were attending the meeting held on Monday via Zoom who wanted to contribute to the Town Council’s submission into the proposed bypass consultation. The failure of the technology robbed you of your opportunity to submit your comments to our debate and I can only say how sorry I and all the councillors and officers are that this happened.

We have received repeated assurances and promises from our supplier, but these have not led to a working system, and we will be addressing these shortcomings and taking the necessary action to bring this matter to a close. This will likely lead to a short delay before we can attempt to use the system again, but we will do so at the earliest opportunity.

Melksham Town Council is committed to being as open, accessible, and transparent as possible and in March made a significant financial commitment to help achieve this. It is extremely regrettable that five months on we are not seeing the proceeds of this investment in our AV system and I hope that we will soon be able to see the true benefits the system will bring.