Statement: Tech issues at Annual Council Meeting on Monday 17 May

May 19, 2021

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Statement regarding technical issues at Annual Council Meeting on 17 May, 2021.

The Town Clerk, Linda Roberts, wishes to apologise to those who experienced technical difficulties when streaming the annual council meeting on Monday, 17 May.  We understand that this was frustrating for many residents, and we are in discussions with our AV providers on how to correct these issues in time for the Annual Town Meeting scheduled for Monday 24 May at 7 PM.

Linda explains:  “It’s important to note that this was a temporary setup and totally separate from the recently commissioned installation of AV equipment which will be permanently installed in the Town Hall.”  

“The continuing requirement for us to adhere to COVID-regulations, specifically social distancing rules dictated our need to create a short-term solution in a small time-frame and we were determined to keep costs as low as possible.  Openness and transparency are at the core of what local government should deliver.  Our AV providers have extended their sincere apologies for the late streaming link and sound issues – which will be corrected in time for the first meeting.  Zoom participation will also be incorporated for next week’s Annual Town Meeting.”

Our AV suppliers, Status AV have supplied the following statement:

“On behalf of [Status AV] I wish to sincerely apologise for the results of Monday’s Annual Council Meeting (17 May).  It is far from the standards we pride ourselves on.

Despite all of the usual advance preparation and testing to prove the system is functioning, we proceeded to face numerous technical issues. The cause of the audio interference is yet to be determined as when we tested the microphones afterwards, no issues presented themselves. Regardless, the microphones are in quarantine and will no longer be used on any event until the cause has become clear and resolved. Perhaps something introduced to the room caused interference with the Infrared wireless microphones, therefore we will not risk this in future and you can rest assured that all the equipment for next Monday's event will be hard wired removing any possibility for interference.”

Melksham Town Council Grant Policy and Application 2021